FAQs
ALPHA Cloud is a process collaboration platform designed specifically for enterprises and governments. It can integrate email, schedule, document management, document collaboration, instant messaging, and process management into one platform..
What should l expect from the DB release?
The DB release will bring several core upgrades. First, database query performance will improve by approximately 40%, supporting more complex real-time analysis. Second, new data encryption storage and compliance auditing features will be added to meet higher security standards. Additionally, the system will provide a new RESTful API interface for easier third-party integration. The user interface will also be optimized with the addition of a visual data dashboard. Overall, the DB release aims to provide a more stable, efficient, and user-friendly data management experience, helping enterprises achieve data-driven decision-making.
How can l tell if DB has already been rolled out?
You can confirm whether DB has been deployed to your account through several methods. First, after logging into the system, check the version information at the bottom of the page or in the settings menu; if it displays the DB version number, it indicates an update has occurred. Second, check the admin console to see if new functional modules have appeared, such as a data dashboard or API management interface. Additionally, the system may send update notifications to your registered email address. If you're still uncertain, contact the technical support team with your account information to inquire about the currently used database version. Typically, there will be clear prompts after the update is complete.
DB deployment adopts a rolling upgrade strategy designed to minimize service disruption. In most cases, the update process does not require planned downtime, and the system remains online. However, if significant architectural changes are involved, brief maintenance windows may be necessary (typically scheduled during low business periods, such as early morning hours). We will notify you in advance via email and in-app notifications about specific maintenance times. We recommend paying attention to official notifications and arranging your business operations accordingly. Generally, each maintenance session does not exceed 30 minutes.
Will DB be available for all customers?
DB will gradually become available to all customers, but the rollout will proceed in phases. First, enterprise-level customers and early access users will receive priority access. Subsequently, based on user feedback and system stability assessments, we will gradually extend availability to professional and standard subscription users. Eventually, all existing customers and new registrants will be able to use DB functionality. Different subscription plans may correspond to varying feature quotas or performance levels. For specific details, please refer to the official pricing page or consult our sales team.